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How bb66 Handles Your Personal Information

Your account data — from the details you register with to the payment methods you use, including Touch 'n Go eWallet, Boost, and GrabPay — is handled with a clear purpose: to keep your account running securely and to let you access the lobby…

Data collected only for account purposesLocal payment channels handled securelyYour rights explained clearlyAccess available where local law permits
bb66 How bb66 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to review the data we hold, ask us to correct something, or request that an account be closed and data deleted, our support team handles these requests directly. Reach us through any of the channels below and include your registered account email so we can locate your record without delay.

Live Chat Start a live chat session from the bb66 site. Describe your data request clearly and our team will confirm receipt and next steps within the same session.
Email Support Send a written request to our support email address. Include your registered name and account email so we can match your request to the correct record.
Account Help Page Log in to your account and navigate to the help section. From there you can submit a data query directly, and responses are tied to your account thread.
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

We have structured our data practices around four areas that matter most to your account: how your information is stored, how cookies work, how long we keep records, and what you can ask us to do with your data. Each area below reflects the actual process we follow, not a generic statement.

Secure Data Storage

Account data — including payment records from Touch 'n Go eWallet, Boost, and GrabPay transactions — is stored on encrypted servers. Access is restricted to authorised personnel handling account and compliance functions only.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block these through your browser settings without losing your account access.

Data Retention Policy

We hold your account data for as long as your account is open. After closure, records are kept only for the period required under applicable law, then deleted or anonymised in line with our internal schedule.

Your Rights and Requests

You can ask us to show you what data we hold, correct inaccurate records, or delete your account data subject to legal retention requirements. Submit any of these requests through live chat or email support.

Frequently Asked Questions About Your Privacy

These are the questions we receive most often about how bb66 handles personal data. If your question is not answered here, reach out through live chat or email and we will respond to your account directly.

We collect your name, contact details, date of birth, and payment information needed to process transactions via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We only ask for what we need to run your account.

We share your data only where it is necessary — for example, to process a payment through your chosen channel or to meet a legal obligation. We do not sell personal data to advertising networks or unrelated businesses.

Contact our support team via live chat or email with your registered account email address. We will locate your record and provide a summary of the data we hold in line with applicable data access requirements.

Yes. Submit a deletion request through live chat or our support email. We will action it subject to any legal retention period that applies after account closure, then confirm once the deletion is complete.

Cookies keep your session active and remember your platform preferences. You can adjust or clear them in your browser settings at any time. Turning off certain cookies may affect how your account session behaves.

After your account is closed, we retain records for the period required under applicable law, then delete or anonymise them. We do not keep your data beyond what legal obligations require.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.